Privacy Policy
Last updated: September 2026
Electrician Cessnock Guild ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What information do we collect?
We only collect what we need to quote, book and carry out electrical work, and to run this website. That can include:
- your name, phone number, email address and the address where work is needed;
- details of the job you describe to us, including photos you send;
- billing and payment records (we do not store full card numbers);
- records of calls, messages and emails with us;
- technical information from your visit to this site, such as pages viewed and the type of device and browser, as described in our Cookie Policy.
How do we collect it?
Mostly directly from you: when you call, fill in a form on this site, email us, or talk to us on site. If someone books work on your behalf, such as a property manager or builder, we collect your details from them.
How do we use it?
- to respond to enquiries and prepare quotes;
- to schedule, carry out and follow up on work, including compliance certificates and safety testing records;
- to invoice and take payment;
- to meet our legal obligations as a licensed electrical contractor;
- to improve this website and understand which pages people find useful.
We do not sell your personal information, and we will not send you marketing unless you have agreed to it. You can opt out at any time.
Who do we share it with?
Only with people who need it to do their part of the job, or where the law requires it:
- our electricians and any subcontractors working on your job;
- the energy distributor, regulator or council, where the work requires notification or certification;
- service providers who run our website, email, forms, bookings and accounts, under confidentiality obligations;
- our accountant, insurer or legal advisers where needed.
Some of those providers store data outside Australia (for example, cloud hosting in the United States). Where that happens we take reasonable steps to make sure your information is handled consistently with the Australian Privacy Principles.
How do we keep it safe?
Information is stored in secure, access-controlled systems, and only people who need it can see it. No system is perfectly secure, but if a data breach is likely to cause you serious harm we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
How long do we keep it?
As long as we need it for the purpose we collected it, and for any period the law requires us to keep business, tax and electrical compliance records. After that we delete or de-identify it.
Can you see or correct your information?
Yes. Ask us for a copy of the personal information we hold about you, or ask us to correct it. We will respond within 30 days. If we cannot give you access, we will tell you why.
How do you make a complaint?
Contact us first using the details below and we will try to resolve it within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
- Electrician Cessnock Guild
- 12 Westcott St, Cessnock, NSW, 2325
- Phone: 0400 079 723
- Email: contact@electriciancessnock.com.au
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.