Privacy Policy

Introduction

Multitrade Services Group Pty Ltd ("MTS Group", "we", "us", or "our") — ABN 22 674 437 935 — is committed to protecting the privacy of our visitors, clients and customers. This policy explains how we collect, use and protect information gathered through our website and in the course of providing our renovation and maintenance services.

Scope

This Privacy Policy applies to information collected through our website at mtsgroup.com.au and during the provision of our renovation, refurbishment and maintenance services across Lake Macquarie, Newcastle, the Hunter Region and the Central Coast, NSW, Australia.

Consent

By using our website or engaging our services, you consent to the collection and use of information as described in this policy.

Information We Collect

We may collect the following types of information:

• Contact details you provide through our quote request or contact forms (name, email address, phone number)
• Details about your renovation or maintenance project, including property type and scope of work
• Your property address and location information
• Communication records between you and MTS Group (email, SMS, phone call notes)
• Website usage data collected automatically via cookies and analytics tools
• Photos or documents you voluntarily share to assist with quoting

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and project enquiries
• Prepare and issue written quotations for renovation and maintenance work
• Deliver our services and coordinate your project
• Communicate about appointments, project updates and scheduling
• Issue invoices and manage payment
• Improve our website, services and customer experience
• Send service-related updates or follow-ups (not marketing without your consent)

Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information only:

• With licensed tradespeople and sub-contractors who are part of delivering your project (on a need-to-know basis)
• With service providers who assist in our business operations (e.g., accounting software, email platforms)
• When required by law or to protect our legal rights
• With your explicit consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. This includes secure storage of digital records and controlled access to client information within our team.

Cookies

Our website may use cookies to enhance your browsing experience and collect analytics data (such as pages visited and time on site). You can choose to disable cookies through your browser settings, though this may affect some website functionality. We do not use cookies to collect personally identifiable information without your knowledge.

Third-Party Services

Our website may use third-party tools including Google Analytics and Google Maps. These services have their own privacy policies and may collect information in accordance with their terms. We encourage you to review the privacy policies of any third-party services you interact with.

Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to our legal obligations)
• Opt out of any marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

Retention of Information

We retain client and project information for as long as is reasonably necessary for the purposes described in this policy, and in accordance with our legal and regulatory obligations (including warranties and statutory requirements for building records).

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to raise a privacy concern, please contact us:

• Business: Multitrade Services Group Pty Ltd (MTS Group)
• ABN: 22 674 437 935
• Phone: 0452 563 787
• Email: mtsgroup@mail.com
• Address: 76 Lakeview Street, Speers Point NSW 2284

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Last updated: March 2026