Terms of Service

1. About these terms

These terms apply when you use this website or engage Electrician Cessnock Guild ("we", "us") to carry out electrical work. By accepting a quote or booking work, you agree to them. If a written quote or contract says something different, the quote or contract applies.

2. Quotes

Quotes are based on the information and access available when we prepare them. They are valid for the period stated on the quote.

If we find something on site that could not reasonably be seen beforehand, such as concealed damage, non-compliant existing wiring or asbestos, we will explain it and agree any extra work and cost with you before going ahead.

3. Payment

Any deposit, progress payments and the payment due date are set out on your quote or invoice. We may charge reasonable recovery costs on overdue amounts where the quote or invoice says so.

4. Access and site conditions

Please give us safe, clear access to the work area and the switchboard at the agreed time, and tell us about any hazards we should know about. If we cannot get access, or the site is unsafe, we may need to reschedule and a call-out fee may apply.

5. Compliance and safety

All work is carried out by licensed electricians to the Australian wiring rules (AS/NZS 3000) and the relevant NSW requirements. Where the law requires it, we will issue a compliance certificate and notify the energy distributor.

We may refuse to energise or leave connected any installation we believe is unsafe, and we will tell you why.

6. Warranty and consumer guarantees

Our workmanship is covered by the warranty stated on your quote or invoice. Products and appliances we install carry their manufacturer's warranty.

Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded.

7. Cancellations and rescheduling

If you need to cancel or move a booking, please give us as much notice as you can. Where materials have been ordered specifically for your job, or a cancellation fee is stated on your quote, those costs may be charged.

8. Limitation of liability

To the extent the law allows, and except for the consumer guarantees above, we are not liable for indirect or consequential loss, and our liability for any service is limited to supplying the service again or paying the cost of having it supplied again.

9. This website

The content on this site is general information, not advice for your particular installation. We work to keep it accurate but it may change without notice. Text, photos and design on this site belong to us or are used with permission and may not be copied without our consent.

10. Disputes

If something is not right, contact us first and we will try to fix it. If we cannot agree, either of us may refer the matter to NSW Fair Trading. These terms are governed by the laws of New South Wales.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you accept a quote is the one that applies to that job.